Pressing volume button brings up search

[Elainemc152]

When I try to increase volume using sky remote it brings up search box to search for movies etc any way of changing this so volume works again

[Deedee36]

@Elainemc152 have you tried a reboot off your device??

[mikealanr]

Hi @Elainemc152 

Try a reboot, if that doesn't work try resetting and re-pairing the remote.

Press 4 and 6 together for three seconds

Press 1 and 3 together for three seconds

If this doesn't resolve the issue you will need to speak to Sky for a replacement remote.

MikeAlanR

[Elainemc152]

Don't know whether I did ot not I thought I'd tried everything. How do I reboot?

[Fothergill1]

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@Elainemc152 wrote:

Don't know whether I did ot not I thought I'd tried everything. How do I reboot?

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Hi @Elainemc152. You can reboot/restart your puck by going into Settings > System Management > Resets & Updates > Restart device.  It takes about 3 minutes to completely reboot. You will have a blank screen for a couple of minutes before the Sky logo appears so don’t worry when it appears as though nothing is happening.