Sky stream pixelating

[John19642]

Hi , i new to sky , 3 months , have 2 pucks , the last week or so , 1 of the pucks is pixelating really bad , i not called sky yet , i have read many of the threads on here and on google , i not tech minded , so some of the jargon confuses me.  😅 , 

So is there a simple solution , do sky acknowledge the issue , any help , pkease 🙋‍♂️

[Fothergill1]

@John19642  This is a known issue at the moment and Sky are looking for a solution.  I very occasionally see the pixelation mostly on the History channel.  Some subscribers have a much more serious problem than me.  Sky Sport seems to be particularly bad for the pixelation according to some of the threads.

There is a very comprehensive thread with over 500 posts at this LINK

[John19642]

@Fothergill1 thankyou for your reply , i looked through that thread earlier , 👍 its got to the point with my tv , its not watchable , i on the verge of disconecting the sky box , i hope sky comes up with a solution soon , 

Thanks again 🙋‍♂️☺️

[Exiled-in-HH]

BUT first .... what is your Puck's connection speed to Sky's servers measured using the Netflix Network check on your Puck?

Who is your ISP?