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Discussion topic: 1 week of Sky Stream - it’s is amazing but…..

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This message was authored by Marvinator This message was authored by: Marvinator

1 week of Sky Stream - it’s is amazing but…..

Firstly I just want to say I am so much happier with it than Sky Q, which I had for 8 years. 

the picture quality is much better and it feels much sharper, faster and cleaner to use. 

it does still have some bugs though. I can't believe that still Sky hardware and software has these issues and glitches.

 

1. I have it set to remain online in standby, but sometimes when I turn one on it says it is disconnected and takes a couple of minutes to reconnect to the wifi. Just why? 

2. The main playlist is fine but individual playlists don't seem to sync in the cloud. I've just gone back to using one playlist for the whole house. 

3. if you aren't watching something or haven't pressed a button it turns itself off after 10 minutes. I don't want that and there seems to be no setting for it. Such a pointless thing for it to do.

 

hopefully software updates during its lifespan will get it really singing. Q never really got there but I think this can.

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This message was authored by Carnoch04 This message was authored by: Carnoch04

Re: 1 week of Sky Stream - it’s is amazing but…..

There is no way it should be turning off after 10 minutes. After a few hours you may get an onscreen message that it is about to switch off. Switching off after 10 minutes is  fault. 

Marvinator
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This message was authored by Marvinator This message was authored by: Marvinator

Re: 1 week of Sky Stream - it’s is amazing but…..

It's not a fault. It could be 15 but it's not when you are watching something. If you leave it paused or on the home menu and don't touch it,  it turns off. 

It's clearly an eco feature but we should have some control over it and the time is far too short. 

Marvinator
Topic Author
This message was authored by Marvinator This message was authored by: Marvinator

Re: 1 week of Sky Stream - it’s is amazing but…..

It does it on all 5 of my stream pucks.

This message was authored by lettice This message was authored by: lettice

Re: 1 week of Sky Stream - it’s is amazing but…..

Posted by a Superuser, not a Sky employee. Find out more

@Marvinator 

 

Glad you are enjoying it.

I had my Sky Q for eight years and have now had my Sky Stream for four weeks.

Agree, as I mentioned in my review on here about the increase in picture and sound quality here;

https://helpforum.sky.com/t5/Sky-Stream/My-good-journey-to-Sky-Stream-from-Sky-Q/td-p/4590648

 

In answer to your questions.

1. Go to Settings>Start up and standby>Network standby mode

Turn this to On.

Repower the Sky Puck at some point to set it.

 

2. I use four different playlists and all work fine. seems odd why one you have created would be doing that.

All playlists act the same across the pucks, there is no order for them. Their order is just in which order you set them up and you can create and add/delete a playlist or any content within them from any puck.

 

3. If on the home page or within a menu and not viewing any content full screen, it will do this 10 minute option.

It is odd ( ther apparently as some kind of eco mode) and also hopefully agree it will have a switch or change at one point.

- - - - - - - -
Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: 1 week of Sky Stream - it’s is amazing but…..

Posted by a Superuser, not a Sky employee. Find out more

@Carnoch04 wrote:

There is no way it should be turning off after 10 minutes. After a few hours you may get an onscreen message that it is about to switch off. Switching off after 10 minutes is  fault. 


If nothing is being actively watched i.e you are just on the home screen, or if you have paused live TV, then after 10 minutes a message will pop up saying to pick up the remote to stop the device going into standby.

 

Its slightly different if you have left it idle (or paused) inside one of the apps e.g iplayer, as you get so much longer than 10 minutes to have to pick up the remote to sotp it going into standby. I can only assume that when an app is currently open, regardless of what is going on inside the app the device is detecting that someone is actively using/watching it, likely because Sky aren't able to keep track of what you are doing inside one of the apps.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

This message was authored by Carnoch04 This message was authored by: Carnoch04

Re: 1 week of Sky Stream - it’s is amazing but…..

I thought the OP was talking about watching TV but I see now it is when nothing is being watched. 

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