Sky stream - picture stuttering/frame drops

[SkyStreamWilts]

How on earth would a vase cause the picture to stutter?

My puck is connected via Ethernet, so it is not a WiFi issue. It is a problem at Sky's end.

[Truman1]

Same with my issues. Apps all work fine it's just the live channels with the micro stutter. 

[dilbert999999]

Just put itv on and the picture os stuttering but sound is fine. This puck is on QSE040..

 just put the same programme on another tv/puck which is running QSE037 and it's fine!!!

[Kev1980]

I've switched puck as requested this is on an older version just now as well and has so far not froze once. See how the football goes. 

[dilbert999999]

Just tried watching the football through iplayer app on sky stream, stuttering again. 
switched to iplayer direct though tv and absolutely fine. 
clearly an issue with version QSE040. 

[Kev1980]

Swapped puck is freezing as well. So annoying. 

[Leon46]

Hi all,

I've just spoken to Sky, and the chap on the telephone had me disconnect the power to my box, hold down the button on the botttom, then reinstate the power. I kept the button pressed until the white indicator light was flashing, then released. The box botted up, and the issue appears to be solved, at least for now. He did suggest that if it happened again that they would replace the box. 

[TechMaster]

My box updated to Build QS040.029.00P yesterday, since then the stuttering mentioned here started happening. It was fine before the update

[MartinSkingley]

With so many people having the same issue and clearly having tried all of Sky's 'fixes', is there anyone from actual Sky who could confirm there is an issue their end and that they are at least 'aware and doing something about it'?!

I can't be bothered to keep calling up to be given the same reset the puck advice. It's even called Sky Stream - STREAM - that's its ONE job. And it can't even do that.

Anyone had any luck with getting the puck working back consistently without swtiching back to the glitching? Watching iPlayer etc. through the TV isn't really a solution - as I said before and to quote Roy Keane - Sky Steam - "Do Your Job!"

[TimmyBGood]

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@MartinSkingley wrote:

Anyone had any luck with getting the puck working back consistently without swtiching back to the glitching? 

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Presumably, yes, but almost by definition those people aren't reading a support forum.

[KevNewMedia]

Hi Everyone

Thank you for bringing this problem to our attention.

We're sorry about this problem. Our support teams are investigating this issue, and as soon as we have more information, we will update everyone.

I'll mark this post as the current answer so that everyone has the most up-to-date information.

[Antb73]

Just adding to this as I thought I was the only one, All of the world cup coverage either on BBC or ITV has a stutter every now and then. 

Even during the studio segments there is a stutter.

I've reset the puck and still stutters.

Resorted to iPlayer on the TV for BBC coverage 

[helpsteve]

Same issue here on latest version 

[Angel_Aka]

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@Antb73 wrote:

Just adding to this as I thought I was the only one, All of the world cup coverage either on BBC or ITV has a stutter every now and then. 

Even during the studio segments there is a stutter.

I've reset the puck and still stutters.

Resorted to iPlayer on the TV for BBC coverage 

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This is definitely the best option anyway because you'll get it in UHD. The Sky live channel streams are only HD. 

[Antb73]

I've just noticed the same is happening with Wimbledon, it must be a frame rate mismatch with the live broadcast and whatever Sky is pushing it to the puck with.