Sky stream losing connection

[Nic95]

We've had sky stream for a few months and not had any major problems however the last couple of days we have been losing connection in one of our living rooms (the other room is fine).  

We have a message saying there is a technical error.  Only way we seem to be able to rectify it is by leaving it unplugged for the day and then reconnecting manually to the internet.  We haven't had a change in Wi-Fi provider, moved router etc am am puzzled.  Has anyone else experienced this and if so have you been able to resolve it.  

[Jones_The_Cat]

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@Nic95 wrote:

We've had sky stream for a few months and not had any major problems however the last couple of days we have been losing connection in one of our living rooms (the other room is fine).  

We have a message saying there is a technical error.  Only way we seem to be able to rectify it is by leaving it unplugged for the day and then reconnecting manually to the internet.  We haven't had a change in Wi-Fi provider, moved router etc am am puzzled.  Has anyone else experienced this and if so have you been able to resolve it.  

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What broadband speed is being received by the puck? To find out, open the Netflix app, navigate to the get help menu and run a network test. 

[MarkGoldsmith]

I've also seen similar issues like this when a software update has essentially got stuck. So you could also try the following steps which will help resume any stuck software updates.

1. Switch the device into standby
2. Unplug it for 30 seconds
3. Plug it back in
4. Leave the device powered on for 30 minutes
5. After 30 minutes put the device back into standby
6. Switch it off at the plug
7. Wait 10 seconds
8. Switch if back on at the plug
9. Press the home button on the remote
10. The device will boot up and you will see the Sky logo on the screen

[Nic95]

Thanks for your help.  Have tried this but still not working. Will try and post a photo on her with message I keep getting. 

[Nic95]

Broadband speed is great and sky stream works fine in other room. Has been working fine for a few months until now. 

[Nic95 · Accepted solution]

After trying numerous things with sky over the phone they have sent me a new puck as the one I had seems to have frozen during an upgrade. Thanks for your suggestions.