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Discussion topic: Sky stream keeps freezing or screen goes blank

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This message was authored by: Rachael108

Message posted on ‎06 Nov 2025 06:38 PM

Sky stream keeps freezing or screen goes blank

Tv keeps going blank or screen freezes and I've tried the restarting and all other prompts 

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Superuser
This message was authored by: GD1

Message posted on ‎06 Nov 2025 06:42 PM

Re: Sky stream keeps freezing or screen goes blank

Posted by a Superuser, not a Sky employee. Find out more

@Rachael108  How is the puck connected to your broadband hub?  On the puck open the netflix app, go to get help, run connection test, what speed is being reported?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Rachael108

Message posted on ‎06 Nov 2025 06:54 PM

Re: Sky stream keeps freezing or screen goes blank

Hi it's 138.23 mbps thank you 

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This message was authored by: GD1

Message posted on ‎06 Nov 2025 06:56 PM

Re: Sky stream keeps freezing or screen goes blank

Posted by a Superuser, not a Sky employee. Find out more

@Rachael108  Thats is plenty for the puck, however if connected over wifi it can suffer interference.  Are you able to try ethernet between the puck & hub, you'd need to go into the settings menu to reset the network and turn wifi off.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎06 Nov 2025 07:26 PM

Re: Sky stream keeps freezing or screen goes blank

Broadband is in hallway and tv in living room 😕

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This message was authored by: GD1

Message posted on ‎06 Nov 2025 08:00 PM

Re: Sky stream keeps freezing or screen goes blank

Posted by a Superuser, not a Sky employee. Find out more

@Rachael108  I would give Sky a call to see they are able to do.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎06 Nov 2025 08:10 PM

Re: Sky stream keeps freezing or screen goes blank

Thank you 

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