@Dawn146 most likely cause is a poor network connection to the puck. If using WiFi do not assume because you have a fast connection to the internet at your router that the puck must have a good connection. You can see the strength of the connection by going into the pucks Network settings. It is also sensible to measure speed the puck is getting by going intomthe Get Help menu in the Netflix app and running the Network test.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
