Sky stream discovery plus upgrade to watch

[twevor]

 

 

Good morning 

Having read this forum I am frustrated that I am unable to view Discovery Plus on my Sky Stream. I have followed the online guide provided by Sky and Discovery and my account is set up and activated and all I get is "Upgrade to Watch" whenever I try to view anything. Images attached showing the messages. Please help.

 

[Exiled-in-HH]

Have you tried ... Power Puck off at plug ... Wait 2 minutes ... Power Puck back on?

[markysimmo]

Refreshing the apps worked for me

[Exiled-in-HH]

Which may take 24hrs to complete😉

[twevor]

Thanks, just tried this and there was no change. I get a similar message on the discovery plus website and App (iOS).

[twevor]

I've tried this also, and no change. Thanks.

[twevor]

I have now done a factory reset on the puck and have completed the linking of discoveryplus again and I am still getting the same message that the content isn't available with your current pass from your affiliate provider. 
As this is also the case on the discoveryplus website and on the phone app, I am thinking the whole thing needs to be reset by Sky.

[twevor]

@Exiled-in-HH 

Hi, I've tried all the different things, turned it off, reset to factory settings but ultimately it does not work and I am still getting the same error messages. It also does not work on the discoveryplus website or on their app (iOS). Does it need to be to be completely reset at Skys end.

Thanks

John

[Exiled-in-HH]

Are you signed in to your Discovery+ account ... what status does it show on the website?

[MarkGoldsmith]

@twevor there has been issues with the integration between Sky and Discovery which has been affecting some accounts and them not linking/updating properly.

You are likely best to give Sky a call.

[twevor]

@MarkGoldsmith 

Hi

thanks for the response. I do not have the time in the day to call Sky and go through the issue with customer services. Is there a way that it can be escalated to a Sky technical person, who will be able to help ?

thanks

John

[twevor]

@Exiled-in-HH 

Hi,

thanks for the response. I get a very similar message about upgrading my account on their website and in the app it says: "Contact your provider to find out how to watch"

thanks

John

[Exiled-in-HH]

The Sky Community Messaging Team refuse to take on issues like yours ...... so you have to phone Sky CSs☹️

[jay11111111111111111]

@twevor 

I have had the same issue since November and it's not good news.

I have  spoken to sky on the phone about 10 times and they are totally useless. They have no idea how to fix it.

I have had it escalated 3 times to a "back office function" which basically means they have no idea what to do.

I have also spoken to discovery twice and they cannot do anything as it's all set up in their side.

what needs to happen is sky need to get the account unlinked and then allow us to select discovery plus in marketplace again and set up BUT they are to stupid to see this.

also they say they will phone you back with updates but they never will. I always have to go through the complaints procedure to get to speak to anyone.

getting to the point that I might need to start breach of contract with them.

J

[colinp63]

Im right behind you ive tried it all phoned them moved from pillar to post still no where just that there looking into it Ieven had one off there helppers in mumbi tell me i need to get TNT to watch it what a load of rubbish I makes my blood boil 😫