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This discussion topic has been answered Discussion topic: Sky stream disconnecting from wifi

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This message was authored by: Dallybally

Sky stream disconnecting from wifi

Hi. Couldn't find this exact post, hope it's not already on here. The other post with a similar name was Ethernet. 

Stream has been mostly fine so far, few weeks in, but last couple of days it's been disconnecting from WiFi. If I reset network and reconnect it is fine. My internet is fine, was getting 400+ mbps on same band in same rooms near the pucks. 

it's happened on 2 of 4 pucks now. 

Any ideas? Will this big software update help and when is it coming? The fact it doesn't remember previous password and that you can't use the number keys on remote to type password is also annoying. 

 

Thanks a lot. 


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This message was authored by: lettice Answer

Re: Sky stream disconnecting from wifi

Posted by a Superuser, not a Sky employee. Find out more

Can you check  you have the following set in the puck settings;


Set Network standby mode to ON and Overnight power saving to OFF.

 

If you have any pucks connected via an ethernet cable, make sure in Settings to turn wifi OFF under Network.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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This message was authored by: lettice Answer

Re: Sky stream disconnecting from wifi

Posted by a Superuser, not a Sky employee. Find out more

Can you check  you have the following set in the puck settings;


Set Network standby mode to ON and Overnight power saving to OFF.

 

If you have any pucks connected via an ethernet cable, make sure in Settings to turn wifi OFF under Network.

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

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