Hi @Drummerman
What speed is your puck getting? 301 Mbps is your broadband speed, but quality between the puck and router is just as important.
Try opening netflix going to the left hand menu > get help > connection check. The puck needs to be getting 25Mbps for HD and 30Mbps for UHD. Try running a few times and taking an average.
Also be worth posting your ISP. Some issues with smaller ISPs and Virgin kit seems to be with DNS. Updating to use Google or Cloud flare seems to help. But I'd only do this once testing speed etc.
If the speed is above the threshold, it could be a fault with your puck. You will need to call Sky for a replacement (we are fellow subscribers here on the community).
MikeAlanR
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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.
Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
