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Discussion topic: Sky steam

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This message was authored by Maddy221 This message was authored by: Maddy221

Sky steam

It's always freezes and the voices never match I had nothing but problems with it and some days it just stops working all together 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky steam

Posted by a Superuser, not a Sky employee. Find out more

The freezing/buffering is generally due to a weak internet connection the puck is receiving. How do you have it connected to the internet via Wifi or ethernet cable?

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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Maddy221
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This message was authored by Maddy221 This message was authored by: Maddy221

Re: Sky steam

We have it connected to wifi but we never had problems with wifi what so ever 

This message was authored by Exiled-in-HH This message was authored by: Exiled-in-HH

Re: Sky steam

Who is your ISP?

Exiled in HH
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky steam

Posted by a Superuser, not a Sky employee. Find out more

@Maddy221 wrote:

We have it connected to wifi but we never had problems with wifi what so ever 


Other devices may work fine over your Wifi however that doesn't mean the sky streaming platform will, as due to the way that works, with nothing being run locally and everything running from Sky's servers a weak and unstable Wifi connection, that is prone to interference will cause issues with the platform.

 

Because this client server architecture is used for this system it needs to maintain a constant connection to Sky's servers, any small drop in connection can and will cause issues. Most other internet enabled devices are fine with this as they will buffer content locally so typically you won't notice any brief network dropouts if they do occur.

 

Typically the best way to identify the Wifi signal is the issue is to disable the Wifi in the puck's network settings and connect via an ethernet cable. 

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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