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Discussion topic: Sky puck

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This message was authored by Garyvrs This message was authored by: Garyvrs

Sky puck

My sky puck keeps flash yellow what does this mean 

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This message was authored by AndrewF_UK This message was authored by: AndrewF_UK

Re: Sky puck

Have you tried unplugging it, giving it a minute or two, and then plugging it back in?

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2x Sky Stream customer
Garyvrs
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This message was authored by Garyvrs This message was authored by: Garyvrs

Re: Sky puck

Yes still starts flashing yellow again 

This message was authored by mikealanr This message was authored by: mikealanr

Re: Sky puck

Posted by a Superuser, not a Sky employee. Find out more

Hi @Garyvrs 

 

Try the steps here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

 

Namely the recovery process. Failing this you will need to speak to Sky for a replacement puck. (We Are fellow customers her on the community).

 

MikeAlanR

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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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