Discussion topic: Sky puck

This message was authored by: Garyvrs · ‎03 Feb 2025

My sky puck keeps flash yellow what does this mean

This message was authored by: AndrewF_UK · ‎03 Feb 2025

Have you tried unplugging it, giving it a minute or two, and then plugging it back in?

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Sky Stream customer. Past user of Sky Digital, Sky+, Sky+ HD and Sky Q. 3x pucks. Main TV is an LG OLED with Sonos Beam.

This message was authored by: Garyvrs · ‎03 Feb 2025

Yes still starts flashing yellow again

This message was authored by: mikealanr · ‎03 Feb 2025

Hi @Garyvrs

Try the steps here: https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck

Namely the recovery process. Failing this you will need to speak to Sky for a replacement puck. (We Are fellow customers her on the community).

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

Discussion topic: Sky puck

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