Sky puck

[Kenneth52]

Power cable has a dodgy connection can I order a new one

[Angel_Aka]

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@Kenneth52 wrote:
Power cable has a dodgy connection can I order a new one

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Give Sky a call and they may send you a replacement or you can purchase one on eBay. 

[lettice]

@Kenneth52 

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.

Note: Escalation conversations automatically close if there is no response within 48 hours.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/My-post-has-been-escalated/ba-p/3711147#M1014

[LJB-C]

Thanks for escalating this @lettice. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.