Sky puck

[BenJoBanjo]

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@pedro-n-f-c wrote:

Just out of curiosity, what would be the new one?

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I told you on the earlier post. IPO61B-02-SKY-ant or a variant of that. 

[pedro-n-f-c]

At the store where I bought it they tell me it's the new one

[BenJoBanjo]

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@pedro-n-f-c wrote:

At the store where I bought it they tell me it's the new one

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Staff at those stores (Sky, Currys or EE) are mostly clueless. Never trust a salesperson from any company. They wanted the sale. They'll tell you anything you want to hear, be it the truth or otherwise, in order to make that sale. 

But I say again, it doesn't matter if it's the new or old puck. It's whether it works or not is the crucial thing. 

[MarkGoldsmith]

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@pedro-n-f-c wrote:

At the store where I bought it they tell me it's the new one

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Staff at a store almost certainly wouldn't know which puck is being dispatched from a warehouse to fulfil an order.

Anyway, it in no way matters which model of a puck you have, there is no discernible difference 

[pedro-n-f-c]

Exactly it works that's the most important thing

[Nic4jon]

I have returned sky puck a month ago I got post office receipt 

[Fothergill1]

Hi @Nic4jon  We are customers on this forum so you will need to call Sky to sort this matter out.

It is not common thing for Sky to claim they have not yet received your equipment return.  It actually happened to me when I returned a Sky Q multi room box a few years ago.  In my case I called them and told them I had the proof of postage and the matter was sorted out in a couple of minutes.

You can find relevant phone numbers HERE