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Sky puck

EmilyO96
Level 1
Level 1
‎20 Aug 2025 09:43 PM
‎20 Aug 2025 09:43 PM

Sky puck

I've recently joined sky and I have 2 of the sky pucks, the one I have downstairs works fine but the other one freezes when watching the tv and when this happens the remote doesn't do anything can anyone help me out please I've tried unplugging it and seeing if there is an update but none of these do anything 

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2 REPLIES 2
GD1
Level 16
Level 16
‎20 Aug 2025 09:50 PM
‎20 Aug 2025 09:50 PM

Re: Sky puck

@EmilyO96  It may well be weak wifi, on the stream puck affected open the netflix app, go to get help, run connection test, what speed is shown?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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EmilyO96
Level 1
Level 1
‎21 Aug 2025 08:43 PM
‎21 Aug 2025 08:43 PM

Re: Sky puck

Thank you for your reply, I've checked the connection speed and it says 226.24 Mbps 

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