Lip Sync issues - Sky Stream

[Anonymous]

Lolling at this thread. It's been almost a year since this issue first appeared and people are still justifying it. Those waiting for a fix from Sky are in for a long wait. In the meantime, let's launch a new TV...

[AndrewF_UK]

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@Anonymous wrote:

Lolling at this thread. It's been almost a year since this issue first appeared and people are still justifying it. Those waiting for a fix from Sky are in for a long wait. In the meantime, let's launch a new TV...

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I don't think anybody is justifying it by any means.  But they've said that they're aware and are working on a fix. It's frustrating, especially when a fix they hoped to work didn't pan out, but waiting and seeking updates is realistically all we can do as a community here and in the meantime there's a number of workarounds the community has shared. If you're wanting to complain to Sky, this isn't the place to do that. 

[seamoon24]

I've had my sky puck for a couple of weeks and experience variable amounts of lip sync issues on a variety of channels. Last nights episode of  Virdee on BBC1 was so far out when two men were speaking you couldn't work out who was saying what. But this morning BBC1 Breakfast was back in sync. I believe I have the latest software version. It seems better if I power it off and back on again. I use subtitles as my partner is hard of hearing which makes things worse. I wish Sky would let users choose the position of the subtitles instead of putting them in the middle of the screen where they obstruct the action

[Cleocleocleo]

I complained to Sky on WhatsApp threatening to cancel.

*Reece* Regarding the sound being out of sync, this is a known issue at the moment unfortunately.

It is a problem with the software which is being looked into by our analyst and hoping to get a fix in place as soon as possible but there is no timescale on this at the moment.

They have taken £5 off.my bill this month.  I argued it should be for every month it has been an issue but got nowhere.  They told me to contact next month if still an issue so I'll continue to do that.  Suggest everyone complains formally as it will cost them money.

[Super+Anthony]

It was awful last night on channel 922 for the F1 show. Once again we pay vast sums for a product that is not good enough at present. Instead of price increases, should we not have refunds or credits put onto our accounts until Sky do better

[AndrewF_UK]

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@Super+Anthony wrote:

It was awful last night on channel 922 for the F1 show. Once again we pay vast sums for a product that is not good enough at present. Instead of price increases, should we not have refunds or credits put onto our accounts until Sky do better

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But saying this on the community forum won't achieve that goal. You should speak to Sky directly as other members have and see what they'd offer you, if you haven't already. 

[Mark39]

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@AndrewF_UK wrote:

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@Super+Anthony wrote:

It was awful last night on channel 922 for the F1 show. Once again we pay vast sums for a product that is not good enough at present. Instead of price increases, should we not have refunds or credits put onto our accounts until Sky do better

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But saying this on the community forum won't achieve that goal. You should speak to Sky directly as other members have and see what they'd offer you, if you haven't already. 

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....or ask to cancel, as you clearly consider the service not to be good enough @Super+Anthony 

[Fothergill1]

@Super+Anthony  How many more times are you intending to post the same thing on the forum.  It is getting very tiresome just like the lip sync.

[Super+Anthony]

Then maybe Sky should sort it quicker and I am not the only one saying this. We are the customers after all and the ones who are paying and deserve better @Fothergill1 

[Super+Anthony]

@Mark39 Am trying to be patient as it's a great product!!

[Super+Anthony]

@AndrewF_UK You correct and have been dealing with a very pleasant individual at Sky. I think she understands my frustration 

[Mark39]

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@Super+Anthony wrote:

Then maybe Sky should sort it quicker and I am not the only one saying this. We are the customers after all and the ones who are paying and deserve better @Fothergill1 

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I imagine that finding the cause and addressing it haven't proved as easy as you think, otherwise Sky would have 'sorted it' by now. I doubt they're deliberately taking their time just to annoy you. If you don't want to be patient, you have the ultimate sanction.

[niceman]

Hi re lip sync issue you say the update was rolled out the end of Jan, So why does my TV still having this problem!

[AndrewF_UK]

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@niceman wrote:

Hi re lip sync issue you say the update was rolled out the end of Jan, So why does my TV still having this problem!

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The fix didn't resolve it unfortunately and we're awaiting another update.

In the meantime there are two effective workarounds

1. Pause for a moment and then unpause
2. Change channel then change it back again

I prefer #1 because I don't miss anything.

[Ellie_TV]

Well I've given up. My 31 days cancellation notice has gone in. 

After lots of testing over the past few months, our household has concluded that Sky Stream is the worst of the streaming devices we've tried, and that all the features we need from a streamed TV service we can get cheaper, on better hardware, elsewhere. 

Picture quality on Stream is excellent - that can't be denied, but TV needs synchronous sound and vision, and it's just not consistent on a Sky Stream puck. 

Bye Sky Stream. You've been interesting to get to know. Maybe we'll meet again some other time, when you've sorted your issues out. But nobody can wait forever. There are plenty other options out there.