Sky puck content error

[Jjjjjjjjjjjjj]

The streamed version Simpsons S34E20 starts at the end of the episode and moves onto advertisements around 10 seconds in.  After the adverts it moves on to season 20E05.  I suspect it shows that entire episode.

[Tom-W19]

Hi Jjjjjjjjjjjj

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help please feel free get back to us so we can re-escalate this for you. Thanks.

[Jjjjjjjjjjjjj]

Are you going to resolve the issue.  Incorrect content shouldn't require my direct conversation,  but I am happy to talk to someone if contacted.

[Tim+Adams]

Hi @Jjjjjjjjjjjjj 

They would need more information so they can locate the asset you have a problem with which is why they invited you to a chat to get that info. 

Issues like this can be reported directly to Viewer Relations on the email below, please make sure you include the time and date of when the episode was on along with channel name.

viewerR@sky.uk

Thanks,

Tim

[Lisa-P1987]

Thanks for chatting to us Jjjjjjjjjjjjj. Unfortunately, there was no further response on the chat in 48 hours. Your chat has been closed now.

Our team are currently unavailable till Wednesday 21st June. We will be able to help you upon our return if needed.