Hi @Maxine14
Not a lot of info to go off there. Sky puck has quite aggressive eco settings as documented here: https://www.sky.com/help/articles/using-the-standby-settings.
If the puck is turning off more than this, you will need to contact Sky customer services as we are fellow subscribers on the forum.
MikeAlanR
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65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Former Sky Q, Sky+ HD and Sky+ customer.
