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Discussion topic: Mt stream box is lagging the last 3 days i have turned it on and off but its still the same

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This message was authored by Murzo1888 This message was authored by: Murzo1888

Mt stream box is lagging the last 3 days i have turned it on and off but its still the same

My stream box has been lagging for 3 days and very hard to watch it keeps sticking and freezing I've turned it on and off but still the same

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This message was authored by Jason+Golding This message was authored by: Jason+Golding

Re: Mt stream box is lagging the last 3 days i have turned it on and off but its still the same

You have poor internet connection or speed or both 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Mt stream box is lagging the last 3 days i have turned it on and off but its still the same

Posted by a Superuser, not a Sky employee. Find out more

@Murzo1888 wrote:

My stream box has been lagging for 3 days and very hard to watch it keeps sticking and freezing I've turned it on and off but still the same


If your Stream puck is connected via Wifi, i'd strongly suggest disabling the Wifi in the settings, plugging in an ethernet cable, rebooting the puck by turning it off at the plug for a minute and then seeing if the situation improves.

 

If it does then it means the cause of the problem is the strength and stability of your Wifi connection.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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