Sky arts channel not working

[Mike952]

Channel been unavailable for at least 3 days. When selecting channel it freezes the remote and requires powering puck down to see anything.

[Fothergill1]

Hi @Mike952  I have just checked on my Stream puck and SKy Arts was working correctly so it would appear to be an issue at your end.  

In case it is just a software glitch try rebooting your puck by going to Settings > System Management > Resets & Updates > Restart device.  It takes a couple of minutes to completely reboot and you will have a blank screen for a couple of minutes before the Sky logo appears.

Good luck.

[Mike952]

Thank you for your advice. I have restarted the puck but unfortunately it has not made a difference. The problem only seems to affect trying to stream the painting programme fronted by Stephen Mangan.

[Fothergill1]

That's a shame @Mike952  I don't know what else to suggest as the issue must be at your end as I have Portrait painter of the year in my playlist and have watched the first 2 episodes without incident.

Maybe report the problem to viewer relations at viewerR@sky.uk and they will investigate in case thee is some sort of broadcast issue.

[Mike952 · Accepted solution]

Hi,

Found out that by updating all apps and refreshing things, it seems to have fixed the problem. Thanks again for ypur help