Sky Streaming - freezes then starts again

[Streamless]

Constantly happens on both devices 

Watching programme - freezes and then restarts at beginning of programme 

Happens many times a day 

Switch off Puck and restart 

Fault with both ? 

Boardband checked - working normally

Extremely fustrated and disapponiting 

[Angel_Aka]

@Streamless 

When you say broadband has been checked, how exactly have you checked it?

You need to check the speed actually being received by your pucks, not what an app tells you the speed is. 

Run a network check from the get help menu on the puck's Netflix app - this is the only way to get an idea of what the puck is receiving. 

Sky Stream needs a constant, stable minimum of 25Mbps for every puck (but preferably a lot more) to have any chance of reliability. 

[lettice]

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@Streamless wrote:

Constantly happens on both devices 

Watching programme - freezes and then restarts at beginning of programme 

Happens many times a day 

Switch off Puck and restart 

Fault with both ? 

Boardband checked - working normally

Extremely fustrated and disapponiting 

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Sounds like you may be having some local network issues with your puck.

Having a good local network is a key factor for having a reliable experience with Sky Stream or it can suffer from some local interference.

Best way to test is via a network speed test on each of your Pucks.
Launch Netflix on your pucks (you do not need to be logged into it, if you do not use netflix) and scroll down the left menu to Get help.
Choose Check Network.
Would suggest running the test a few times, over say a half hour period during tests.
What is your speed for each puck?

Also, it may be suffering from interference, often seen as an intermittent blip.
Not always a cure, but the following may help to resolve;
Make sure you have a good 6-8 inches free on all sides of the puck.
Do not stack the puck on top of any other device.
If you can keep the puck in the open, not tucked away in a cabinet or sat directly behind the TV.
Make sure you have no other devices that can cause interference closeby, like cordless phones, radiators, baby monitors, smart meter in home displays, microwaves and the like