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Discussion topic: Sky puck won’t turn on

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This message was authored by: Ch106

Message posted on ‎15 May 2026 08:35 AM

Sky puck won’t turn on

I have tried the fix it but the puck will not turn on. There are no lights showigg no at all

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Avatar for lettice
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Superuser
This message was authored by: lettice

Message posted on ‎15 May 2026 08:57 AM

Re: Sky puck won’t turn on

Posted by a Superuser, not a Sky employee. Find out more

You have not exactly mentioned what you have tried.

 

This is normally when the puck gets stuck in a standby state.

Have a read of this article, namely performing the recovery procedure on step 4;

 

https://www.sky.com/help/sky-tv/sky-tv-glass/fixing-a-problem-sky-glass/fixing-sky-glass-sky-stream-...

 

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