Sky Stream to holiday Van

[Dee1983]

Hi, I have required a holiday home in Weymouth and wondered if I could take my sky stream box with me as got internet there already and Sky go app does not want to work on my apple laptop and don't want to miss out on the F1 when staying there. 

Can I take my current box with me or do I need to get another contract for the holiday Van? 

Thanks 

Dee 

[GD1 · Accepted solution]

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@Dee1983 wrote:

Hi, I have required a holiday home in Weymouth and wondered if I could take my sky stream box with me as got internet there already and Sky go app does not want to work on my apple laptop and don't want to miss out on the F1 when staying there. 

Can I take my current box with me or do I need to get another contract for the holiday Van? 

Thanks 

Dee 

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No this would be a breach of contract which specifically states you can only use Sky Stream/Glass at the registered address, you have Sky Go that you can legally use at your holiday home.

[Ed.B.]

This is not true as per the email they just sent me!

Why has my response been deleted?

[TimmyBGood]

@Ed.B. 

Presumably moved as being misleading.

The email you received specifically told you to cease use of the puck away from the subscription address, and was in no way indicating approval for such activity.

[GD1]

@peter-marlow+1966    It is very clear what it states:

Watching outside your registered home address

You can only watch your Streaming TV subscription on your Sky Stream puck from your registered home address – the address on your account. We cover this in your Streaming TV subscription contract (see Sky Terms and Conditions).

You can still watch your Sky subscription while you’re out and about by downloading the Sky Go app on your laptop, tablet, or mobile phone. It’s just if you watch on your Sky Stream puck outside your home that we might charge you extra.

To find out more, see our Use of Streaming TV subscription outside your home address article.

[Ed.B.]

Well @GD1 , if my response hadn't been deleted you'd know your own response isn't quite complete. 

I'll try again. 

The email states 

"We understand if you've taken your equipment away with you on holiday. But you must stop watching from outside your registered home as soon as possible, and within the next two weeks to avoid any extra charges."

This EXPLICITLY says you can use your puck on holiday for a couple of weeks. 

It could not be clearer. 

However, if @Dee1983 wishes to leave the puck PERMANENTLY in a second address, that is breach of contract and subject to the additional charge. 

[SKY1992bf]

I've asked for clarification from sky

[GD1]

@Ed.B.  Thats email IS NOT giving you permission to continue breaking the T&C's it's telling you ro STOP!

In any case this has been flagged to the CM's who will no doubt clarify the position for all to see.

[Ed.B.]

It's telling you to reconnect it to your home internet within two weeks, noting they 'understand if you've taken it on holiday with you',  otherwise they'll assume you're using it a different address and will charge you according to your contract. 

Ergo it condones holiday use. 

Any lawyer will confirm this. 

[GD1]

@Ed.B.  As advised the posts will be reviewed by the CM's

[peter-marlow+1966]

 

[GD1]

@peter-marlow+1966  You seem to have missed the 1st part of that page?

[SKY1992bf]

I would observe that the op specifically asked if it was allowable to use the equipment at another location or whether a separate subscription would be required 

the terms and conditions explicitly states any use outside the registered address would be a breach of the contract , so a separate subscription would be required 

I further observe that any encouragement of ways to breach the terms and conditions is also a breach of community guidelines 

[SKY1992bf]

We've now had clarification from sky what the two weeks mentioned in email communication refers to 

it is referring to two weeks before the charge being applied to account and not giving permission to use for two weeks 

[peter-marlow+1966]

Your  right  my screen  shot cut the top off  the information