Sky Stream to holiday Van

[Jillyb15]

I don't really understand why SKY don't allow you to take your puck on holiday.  I suppose the argument is around someone allowing a relative to use it long term away from the home base.  However they are obviously well able to track this usage so someone taking their puck away, for say, one month per year could easily be monitored.  I always take my fire stick away as it saves having to log on to various streaming services and then remembering to remove your log ins.

Just a thought!

[peter-marlow+1966]

I did speak  to sky yesterday  and again  this evening, about my son possibly  taking  my puck to university  in September, and again  i was told by an  advisor  that if i did do this that i would  receive  two emails  telling  me to then if i carried  on  with using it  at a different  address  i would have an extra  £26 a month added  to  my bill but would not lose any channels, for as long  as i continued to do so 

[Dazzasky]

As it's a streaming box, I think we should be allowed to.  After all, you can take your Apple TV box or Fire stick anywhere. 

[SKY1992bf]

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@peter-marlow+1966 wrote:

I did speak  to sky yesterday  and again  this evening, about my son possibly  taking  my puck to university  in September, and again  i was told by an  advisor  that if i did do this that i would  receive  two emails  telling  me to then if i carried  on  with using it  at a different  address  i would have an extra  £26 a month added  to  my bill but would not lose any channels, for as long  as i continued to do so 

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@peter-marlow+1966 the correct and appropriate advice has been given and marked as the answer accordingly 

if you did allow your son to take the puck to university you would be in breach of your subscription contract and fined £26 per month for doing so 

in no uncertain terms should the additional location charge be seen as sky giving permission to breach the terms and conditions of the primary subscription contract 

[GD1]

@peter-marlow+1966  I'm afraid yoo've been misadvised, which unfortunately is common with advisers who are not fully up to speed with the T&C's themselves.

[GD1]

@Dazzasky  Isn't that what Sky Go is for 🙂

[Dazzasky]

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@GD1 wrote:

@Dazzasky  Isn't that what Sky Go is for 🙂

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It is but not as good. 

[MarkGoldsmith]

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@Dazzasky wrote:

As it's a streaming box, I think we should be allowed to.  After all, you can take your Apple TV box or Fire stick anywhere. 

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The big difference is that the Fire stick and Apple TV box are one off purchases and aren't a subscription service, so its the only practical way of Sky being able to prevent multiple households sharing a subscription.

[MarkGoldsmith]

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@Dazzasky wrote:

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@GD1 wrote:

@Dazzasky  Isn't that what Sky Go is for 🙂

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It is but not as good. 

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I'd certainly prefer it if Sky were able to offer Sky customers free access to NOW TV for remote usage, rather than Sky Go. NOW TV seems to be getting some development love at least.

[BenJoBanjo]

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@Dazzasky wrote:

As it's a streaming box, I think we should be allowed to.  After all, you can take your Apple TV box or Fire stick anywhere. 

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There's a big difference between how Stream pucks function compared to Apple TV boxes and Firesticks. 

Stream is a server-based service run on SkyOS and requires a constant connection to a server where all the live streams, EPG, apps, playlists etc all are stored and sent to your device/TV. It's a full TV service which Sky control.

Apple TV boxes running tvOS and Firesticks running FireTV are not full streaming TV services. They are just content aggregators with on-board storage for apps. Neither tvOS or FireTV provide live TV streams from a server owned and run be either Apple or Amazon. They just have downloadable apps, some of which give access to live streams, but nothing which requires a constant connection to a server so are therefore less sensitive to network changes. They just need a broadband connection, location doesn't matter. 

SkyOS runs better when it establishes a single connection between a customer's registered home IP address and whichever Sky server it connects to. It can then deliver the full streaming TV service as best as it can. If the Stream puck was constantly being shifted around, changing IP addresses, re-establishing connections to the server etc, it is much more likely to lead to a poor service.

Sky's internal IT systems can't cope with customers running multiple pucks from different locations, each registering different IP addresses onto different servers. It's simply too much for the system to deal with. When such a thing is detected (which it can, as has been proven on this thread) then it's best to put a stop to it as soon as possible.

[BenJoBanjo]

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@MarkGoldsmith wrote:

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@Dazzasky wrote:

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@GD1 wrote:

@Dazzasky  Isn't that what Sky Go is for 🙂

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It is but not as good. 

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I'd certainly prefer it if Sky were able to offer Sky customers free access to NOW TV for remote usage, rather than Sky Go. NOW TV seems to be getting some development love at least.

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NOW TV is absolutely not getting any development love. It's become a car crash since they moved it onto Comcast's Peacock platform. The app, which previously worked well, is now riddled with issues on multiple OS's. Their support department are useless. 

It's almost like they've deliberately weakened it in order to drive more people to Sky Stream. 

[Dazzasky]

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@BenJoBanjo wrote:

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@Dazzasky wrote:

As it's a streaming box, I think we should be allowed to.  After all, you can take your Apple TV box or Fire stick anywhere. 

---

There's a big difference between how Stream pucks function compared to Apple TV boxes and Firesticks. 

Stream is a server-based service run on SkyOS and requires a constant connection to a server where all the live streams, EPG, apps, playlists etc all are stored and sent to your device/TV. It's a full TV service which Sky control.

Apple TV boxes running tvOS and Firesticks running FireTV are not full streaming TV services. They are just content aggregators with on-board storage for apps. Neither tvOS or FireTV provide live TV streams from a server owned and run be either Apple or Amazon. They just have downloadable apps, some of which give access to live streams, but nothing which requires a constant connection to a server so are therefore less sensitive to network changes. They just need a broadband connection, location doesn't matter. 

SkyOS runs better when it establishes a single connection between a customer's registered home IP address and whichever Sky server it connects to. It can then deliver the full streaming TV service as best as it can. If the Stream puck was constantly being shifted around, changing IP addresses, re-establishing connections to the server etc, it is much more likely to lead to a poor service.

Sky's internal IT systems can't cope with customers running multiple pucks from different locations, each registering different IP addresses onto different servers. It's simply too much for the system to deal with. When such a thing is detected (which it can, as has been proven on this thread) then it's best to put a stop to it as soon as possible.

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Thanks for the rather long explanation which I must add is wasted on me. I've been around long enough to know how it all works, but thanks though. 

[MarkGoldsmith]

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@BenJoBanjo wrote:

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@MarkGoldsmith wrote:

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@Dazzasky wrote:

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@GD1 wrote:

@Dazzasky  Isn't that what Sky Go is for 🙂

---

It is but not as good. 

---

I'd certainly prefer it if Sky were able to offer Sky customers free access to NOW TV for remote usage, rather than Sky Go. NOW TV seems to be getting some development love at least.

---

NOW TV is absolutely not getting any development love. It's become a car crash since they moved it onto Comcast's Peacock platform. The app, which previously worked well, is now riddled with issues on multiple OS's. Their support department are useless. 

It's almost like they've deliberately weakened it in order to drive more people to Sky Stream. 

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I'd suggest it now running on a Comcast owned active platform is better long term than any service not running on a Comcast platform ( like Sky Go)

[BenJoBanjo]

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@MarkGoldsmith wrote:

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@BenJoBanjo wrote:

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@MarkGoldsmith wrote:

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@Dazzasky wrote:

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@GD1 wrote:

@Dazzasky  Isn't that what Sky Go is for 🙂

---

It is but not as good. 

---

I'd certainly prefer it if Sky were able to offer Sky customers free access to NOW TV for remote usage, rather than Sky Go. NOW TV seems to be getting some development love at least.

---

NOW TV is absolutely not getting any development love. It's become a car crash since they moved it onto Comcast's Peacock platform. The app, which previously worked well, is now riddled with issues on multiple OS's. Their support department are useless. 

It's almost like they've deliberately weakened it in order to drive more people to Sky Stream. 

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I'd suggest it now running on a Comcast owned active platform is better long term than any service not running on a Comcast platform ( like Sky Go)

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Well the old NOW app, developed in the UK, worked perfectly well. It's only since they fired all the UK-based NOW staff and shipped everything over to the USA that it's gone downhill.

Their app development history in the US is poor. Peacock is similarly painful to use and has playback issues which haven't been fixed in years, despite numerous app updates. The Xfinity Stream app is also woeful in terms of reliability. 

It's just another example of the downgrade in quality that Sky/NOW has suffered as a result of being taken over by a large American corporation.   

[Chrisee]

@BenJoBanjo do you access to information not in the public domain? As far as it has been explained the migration is not from the UK to an existing US platform but rather the development of a new streaming platform to underpin future services which Stream already runs on and other services are migrating onto.

At Osterley Park many if the same team who developed Sky Q are actively now working on these developments. The platform is managed by Comcast as it will serve all markets worldwide..See https://corporate.comcast.com/global-technology-platform. for the usual corporate puff. The development of the Sky OS which underlies many of the new services is managed from Osterley Park.