Sky Stream keeps freezing

[BrooKlyn80]

Why does my Sky Stream keep freezing? For some bizarre reason I cannot watch an episode of The Jackal in its entirety! Is anyone also experiencing this?

[Exiled-in-HH]

The starting point for any investigation is the connection speed between the puck and Sky's servers measured using the Netflix app's Nerwork Check on the puck😉

[Fothergill1]

Hi @BrooKlyn80

One of the main reasons for freezing is the quality and speed of the WiFi signal being received at the TV/puck and not that being received at the router.  This can be checked (as already suggested by @Exiled-in-HH ) with the Netflix App (Get help > Check network).  The minimum speeds recommended by Sky are as follows:

HD = 25mbps

UHD = 30mbps

HD + 1 puck = 30mbps

UHD + 1 puck = 35mbps

The important thing with Wi-Fi is to have a stable signal as both Glass and Stream are susceptible to problems if there is any signal fluctuation or interference.  For this reason an Ethernet connection is usually better than WiFi as it maintains better stability. If you try an Ethernet connection don’t forget to turn off WiFi in Settings / Network / Advance settings.

If this is not practical (as in my own home) then you could consider Powerline Adapters which are about £35 on Amazon.  Don’t waste money on a Gb model as Glass and Stream Ethernet ports only support 100mbps.