Sky Stream has stopped working, is anyone else having this problem?

[Gordon18]

Sky stream has not worked today, does anyone know why? I tried to contact Sky using the virtual assistant thing but that is useless (I am being polite!) .

[Mister_Dalek]

---

@Gordon18 wrote:

Sky stream has not worked today, does anyone know why? I tried to contact Sky using the virtual assistant thing but that is useless (I am being polite!) .

---

Have you turned it off at the wall for a minute then powered it back on?

Is your broadband functioning correctly?

[Gordon18]

I will try that, but I have 3 pucks and none of them are working today.

[Jporch316]

---

@Gordon18 wrote:

Sky stream has not worked today, does anyone know why? I tried to contact Sky using the virtual assistant thing but that is useless (I am being polite!) .

---

Also try rebooting your router by completely pulling the plug and leaving off for 10 minutes or so 

[Jporch316]

Also in what way are they not working ? 

[Gordon18 · Accepted solution]

Picture freezes and/or loss of sound. 
After turning off and restarting they seem to be working now.