18 Jun 2023 07:20 PM
Had sky stream for 2 days. Worked flawless yesterday being used most of the day to watch the cricket in UHD.
Since today the puck has been crashing while watching the same UHD channels (f1 uhd and cricket UHD). Normal HD channels don't seem to have this problem. (Tried both pucks on my 4k TV and have seen the problem on both).
I noticed the software is now 1.2 on both pucks where yesterday they were 1.1. Is this a bug in the new update?
My stream is on ethernet connected to my sky router @500mb fttp. TV is a Samsung neo qled qn90a.
Baffled as tv working fine, Internet connection and speeds are all okay. Can only think its a Sky/update issue as both pucks are showing this problem.
18 Jun 2023 07:24 PM
Been experiencing the same thing.
18 Jun 2023 07:42 PM
Has yours been restarting itself when it crashes? I get a spinning circle then the puck hard resets.
19 Jun 2023 01:02 PM
I'm not getting crashing but it is freezing briefly at the start of every advert break in the circket and again once it gets back to the broadcast. It's perfectly fine in between the adverts. I'm going to try rebooting the puck at lunch but it's really irritating.
19 Jun 2023 01:46 PM
I think this may actually be the channel rather than the box. I noticed a similar thing when watching it on Sky Go the other day.
19 Jun 2023 05:50 PM
I am getting a complete hard reset after watching UHD for a few mins. The puck powers down. Still happening today.