Discussion topic: Sky Stream Puck tV channels freeze

This message was authored by: Jack160 · ‎24 Nov 2024

TV Channels freeze when watching on our Sky Streaming puck. Have tested wifi & broadband and they are all good. Also happens on some apps such as YouTube

This message was authored by: GD1 · ‎24 Nov 2024

@Jack160 If the TV chanels are freezing then the issue is with the speed or quality of your wifi, how did you check it was good?

Did you for example open netflix, go to the Get Help section and riun a conn ection test? What speed was reported through this test?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: Jack160 · ‎24 Nov 2024

I have ran the test through Netflix and it states the connection speed is 60 Mbps. This is an adequate connection speed isn't it?

This message was authored by: GD1 · ‎24 Nov 2024

@Jack160 60mbps is ample for 1 puck, what is your total broadband speed and how many users are on it?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Discussion topic: Sky Stream Puck tV channels freeze

Sky Stream Puck tV channels freeze

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