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Discussion topic: Sky Stream Puck tV channels freeze

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This message was authored by: Jack160

Message posted on ‎24 Nov 2024 07:52 PM

Sky Stream Puck tV channels freeze

TV Channels freeze when watching on our Sky Streaming puck. Have tested wifi & broadband and they are all good. Also happens on some apps such as YouTube 

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This message was authored by: GD1

Message posted on ‎24 Nov 2024 08:34 PM

Re: Sky Stream Puck tV channels freeze

Posted by a Superuser, not a Sky employee. Find out more

@Jack160  If the TV chanels are freezing then the issue is with the speed or quality of your wifi, how did you check it was good?

 

Did you for example open netflix, go to the Get Help section and riun a conn ection test?  What speed was reported through this test?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Jack160

Message posted on ‎24 Nov 2024 09:27 PM

Re: Sky Stream Puck tV channels freeze

I have ran the test through Netflix and it states the connection speed is 60 Mbps. This is an adequate connection speed isn't it? 

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This message was authored by: GD1

Message posted on ‎24 Nov 2024 09:34 PM

Re: Sky Stream Puck tV channels freeze

Posted by a Superuser, not a Sky employee. Find out more

@Jack160  60mbps is ample for 1 puck, what is your total broadband speed and how many users are on it?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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