Sky Stream Puck, Please Wait….

[Barry+Mc+Kelvey]

Hi

As the title suggests, I'm seeing Please Wait, when I start up the Sky Stream Puck for the first time of the day.

I've read all in this thread, yet I still have the issue.

https://helpforum.sky.com/t5/Sky-Stream/Blue-screen-Please-wait/td-p/4691110

I've had the issue a couple of weeks now. It's the only Sky Stream Puck that this happens on.

I've turn off/on all th settings as posted in the above thread.

Build Version: QS037.045.01

UI Version: 3.44.0

My Broadband is with EE, I'm on a stable 1.6 Gbps.

All the Sky Stream Pucks are connected via Ethernet. Netflix Speedtest is 90 plus mbps.

Any other suggestions how to fix this, other than those mentioned in the above thread?

Thanks in Advance 

Barry 🙂

[lettice]

See from what I read in your post it looks like you have tried the settings option we would normally recommend, as below;

Set Network standby mode to ON and Overnight power saving to OFF
Turn wifi OFF under Network if connected via ethernet.

Make sure when you make one of those switches, you do an immediate restart in settings, this ensures the option is set correctly.

Is your ethernet cable connected straight to your router or is it connected through to an unmanaged switch or some kind of mesh in addition to your main router/hub?

Do you have any kind of surge protection extension or a wifi connected plug that the Sky Stream box is connected to?

Sometimes, some of the above can cause the local network to drop its connection from the device on Sky Glass/Stream as it has also done for some on Sky Q boxes.

[Barry+Mc+Kelvey]

Hi

My Sky Stream Puck is connected via an Unmanaged Switch. There is a few Smart Plugs nearby. They never caused an issue with the Sky Stream Puck before.

The other Sky Stream Pucks are connected via an Unmanaged Switch and have Smart Plugs nearby, they don't have the issue in experiencing. 

My setup hasn't changed, yet the issue only started a few weeks ago.

Thanks

Barry 🙂

[lettice]

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@Barry+Mc+Kelvey wrote:

Hi

My Sky Stream Puck is connected via an Unmanaged Switch. There is a few Smart Plugs nearby. They never caused an issue with the Sky Stream Puck before.

The other Sky Stream Pucks are connected via an Unmanaged Switch and have Smart Plugs nearby, they don't have the issue in experiencing. 

My setup hasn't changed, yet the issue only started a few weeks ago.

Thanks

Barry 🙂

---

Thanks for your further information.

All I would suggest is switching off the power from your Sky Stream puck and unmanaged switch ( just an on/off, no need to wait any time) and removing and reinserting the ethernet cable from the unmanaged switch also. 

For the smart plugs, only an issue if the actual Sky device is connected in line with one or if it shares a side by side socket or extension cable.

The Sky Stream pucks and Glass TVs do get regular updates and some of those updates would be some network background slight changes/fixes. Not seen on here or heard anything that points to any event major hit for customers in that regard.

But, if you can try above and it's still occurring, please come back here and we can look a bit further.

[Barry+Mc+Kelvey]

Hi

I'll try your suggestions, and report back tomorrow morning.

I use a Netgear Mesh System. It's not caused problems in the past, my broadband is very stable. It's just came to mind, my Mesh System has an update the other day week. My coincidence it's affecting my Sky Stream Puck, but not the others. My Sky Stream Pucks is about one metre away from my Router.

Thanks

Barry 🙂