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Discussion topic: Sky Stream Puck Not Working Right

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This message was authored by: davidbartz79

Message posted on ‎05 Oct 2025 05:15 PM

Sky Stream Puck Not Working Right

I have 4 Sky Stream Pucks and 3 work fine but 1 will freeze as soon as you choose a channel keeps disconnecting, and will after you restart will just go black screen and unresponsive, i have tried reconnecting, unplugging, reseting still no luck

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Superuser
This message was authored by: mikealanr

Message posted on ‎05 Oct 2025 06:33 PM

Re: Sky Stream Puck Not Working Right

Posted by a Superuser, not a Sky employee. Find out more

Hi @davidbartz79 

 

It could be a faulty puck or a WiFi black spot. Try switching them with a working puck and see what happens. If it's a faulty puck you will need to speak to Sky to obtain a replacement as we are fellow customers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Jon34

Message posted on ‎06 Oct 2025 12:16 PM

Re: Sky Stream Puck Not Working Right

I know this sounds stupid but here goes.

 

I have 3 pucks, they were all plugged-in, in random hdmi ports.

 

Now and then they would mess up.

 

If I pressed the home button, they would switch to a hdmi input not connected to the puck, a reboot sorted it.

 

Now I have them all in hdmi 1 I don't get this problem.

 

 

 

 

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