Sky Sports UHD picture keeps stuttering

[BenJoBanjo]

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@JRK29 wrote:

Tested connection speed twice via Netflix app on Sky puck - only 89 Mbps on ethernet yet I have 2.25 Gbps at the router.

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The Ethernet port on Stream pucks is only capable of 100Mbps so 89Mbps is about the most you'll get. 

[JRK29]

Yep. Thanks for confirming. It seems that's not sufficient for Sky's own UHD feed and the Stream puck is not longer fit for purpose. Time to look elsewhere perhaps.

[TechMaster]

 Does this also happen on Sky Glass systems, or is it just the Steam boxes? I only get this issue on live UHD content, on demand UHD content (Sky movies, Sky Atlantic, even sport on catch up, seems fine), it's just Live that is the issue for me.

[BenJoBanjo]

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@JRK29 wrote:

Yep. Thanks for confirming. It seems that's not sufficient for Sky's own UHD feed and the Stream puck is not longer fit for purpose. Time to look elsewhere perhaps.

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It's absolutely sufficient, but IMHO it's a combo of the puck hardware, Sky's servers and the throughput of the data stream that's the issue. It appears that without a rock solid, interference-free network connection in every customer's home, even small speed fluctuations can cause the puck to have issues. 

The initial specs of the Stream puck stated that they had 4GB DDR4 RAM and 16GB eMMC Flash memory which isn't a huge amount. An increase in this to allow for buffering would likely help, but whether or not this will happen (or has happened on the newer version of puck) remains to be seen as Sky no longer publish the detailed specs of their hardware. 

[EG55]

I have sky glass and the uhd channels constantly "stutter" during live transmissions of football matches. An absolute pain.

[GrandJames]

Had sky glass for 3 years and never noticed it. 

[Super+Anthony]

I keep telling Sky that the puck is not up to scratch. Hopefully eventually they will realise that there are plenty of people who are having issues and they will finally admit to their own product being needed to be updated and it's not the customers network etc

 I love steam but it needs updating

[JRK29]

The only thing that is likely to make Sky take notice is when (if) they start losing customers. Otherwise, we wouldn't have to moan into the void about it on here. Is there an equivalent service out there or is Sky Stream is the best option, albeit flawed?

[EG55]

Watched darts last night on uhd channel and no stuttering. Its just on live football 

matches. 

[Super+Anthony]

@JRK29 We just need to wait for Sky / Comcast to show more ownership to admit that it's the puck and they need to update it. In its current state we will continue to have issues. 
I am trying to continue to be patient and we paying huge amounts for a second rate gadget. They can try and continue to do all the resets and tests with our set ups but there is a bigger picture and it's the machine itself 

[GrandJames]

Interesting. Upgraded to 4k on paramount subscription through Sky. Played via app. Simply couldn't handle the image and was scrambling the image like a slow connection. Played fine on the HD subscription. 
came off and switched to my Apple TV. Plays perfectly. No issues. This is clearly the useless puck not being able to handle 4k HDR and Atmos. 

[chaddycox]

It's the same for netflix. Fine through TV app terrible through puck.

[Super+Anthony]

If Sky want the numbers, the only way they will be successful is by supplying a new or updated decent running puck. Lets hope that our paitence will pay off

[Floydianslip]

Watching the Norwich v Southampton game, It's nice to see that Sky are showing consistency with their woeful, unwatchable picture quality on the Low Latency channel. I'm beginning to question why I continue to pay for Sky Sports as clearly Sky are showing little intent on fixing the problem.

[Dazzasky]

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@Super+Anthony wrote:

If Sky want the numbers, the only way they will be successful is by supplying a new or updated decent running puck. Lets hope that our paitence will pay off

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I agree, Sky need an updated puck with better specs otherwise some people will always have these issues.  It's made to low budget.