Sky Sports UHD picture keeps stuttering

[Super+Anthony]

@Shall24 @Timefc @GrandJames the answer is at present it seems that they don't and they just keep blaming the customers set up and that they can't appear to admit that it's the sole responsibility of Sky to fix an inadequate puck 

Please please please Sky / Comcast give us an early Christmas present. Fix the puck and make it fit for purpose

[Floydianslip]

After the terrible problems on Sky Sports 4K football yesterday I watched the Arsenal v Wolves last night on TNT Sports Ultimate and it was flawless. How can TNT provide 4K football in HDR yet Sky have nothing but problems?

This is a Sky issue and Sky need to own it. I'm not looking forward to today's football on Sky Sports given all the issues and given they are charging customers £30 a month is disgraceful.

[Dazzasky]

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@Floydianslip wrote:

After the terrible problems on Sky Sports 4K football yesterday I watched the Arsenal v Wolves last night on TNT Sports Ultimate and it was flawless. How can TNT provide 4K football in HDR yet Sky have nothing but problems?

This is a Sky issue and Sky need to own it. I'm not looking forward to today's football on Sky Sports given all the issues and given they are charging customers £30 a month is disgraceful.

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I certainly wouldn't pay that much for a service that is being delivered. 

[HiVI]

I have had the stuttering and fast forwarding issue with sky sports UHD since the start. I had a had wired 1 gig connection. It's a disgrace really. Sky must know 

[Jonnow123]

Hi watching via the sky glass puck in one of the rooms, whenever we watch live sky sports UHD we end up with a stuttering picture which becomes unwatchable. We have 900mbps internet, with the router next to the TV and puck. TV is UHD compliant and works perfect with UHD on anything that's not live. Does anyone have any advice?

[paulg78]

I wouldn't think it was your internet connection at fault ,  When I experience this, I've always restart my puck or Sky Glass 

This always resolves the matter for me.

I can only put it down to the cache being full in the puck or Sky Glass and a restart clears this

[Bwcibobach]

I've phoned a couple of times about this and the first time I was told I could have a replacement Puck as that was the issue and the last time I was told it was due to latency and Gigaclear was to blame (I'm on Ultrafast 500 with them and everything else works just fine). When I asked for more details, the 'latency' was two, one second blips of 90 and 1000 over the course of 6 months, which didn't explain the consistent freezing/juddery picture on Sky Sports. Advisor ended up saying that 'the modern world' was to blame. I had no problems with Sky Q and I honestly feel like I'm beta testing Sky Stream since I signed up for it. Looking forward to a solution.

[GrandJames]

Tried this. Didn't work. 

[DavefromtheNE]

As a previous reply answer has suggested possibly the puck cache just simply fills up and doesn't clear itself and it can't handle the data overflows as a result. "Maybe" is my reply I have rebooted many times, it does work occasionally but mostly rebooting the puck makes absolutely no difference. If Sport UHD was a direct feed I might say that there is a massive lack of bandwidth in the modulated 4k Sky Sports Stream but I don't believe the the Sky engineers do not know what the problem is

[Timefc]

So agree with we are the guineas pigs system is appalling help after it even worse

[Timefc]

Super answer that . Not being techies I am not sure but what I am sure is Sky ignoring it 

[2muchTV]

As a former Stream customer, I left because of the high price not because of UHD picture quality on live football or F1.

So here's a suggestion to those suffering with flaky pucks (warning: not cheap).

What I did was subscribe to Now TV for a couple of months alongside my Stream subscription to compare them.

I would play live UHD sport on both Stream and Now TV (Roku 4K) and switch HDMI ports to compare. 

My son and I agreed we couldn't see any difference in the picture quality. Maybe Now TV was a little further behind Stream by a few seconds but otherwise identical.

Convinced we could live without Sky's UI or playlist, I submitted a cancellation of Stream via email.

Currently pay £34 pm for ALL Now TV subscriptions including Ultra Boost/  UHD. This means I can watch live football and F1 judder free in 4K on other TVs in the house.

[Timefc]

Perhaps that's the way we need to go . Can only work if we leave together

[Timefc]

I am finding sky more and more frustrating . Not only did they lie about getting an engineer to me they now haven't kept to their own deadline. I speak with sky priority they can't do anything and I mean anything to fix it. The girls tell you one thing and then back office another . A disrespectful firm if ever I saw one and lying just isn't on. Now they put phone down and won't pick up great firm . Avoid avoid avoid

[NickJJ]

I get this juddering occasionaly - I believe it's because the Sky puck or infrastructure is junk - and they love to blame our WIFI.

I don't get any problems with my other streaming devices.

Things are ok then they are not ok with so many aspects of Sky Stream.

I will be ditching in New Year as just want to switch the box on and watch tv - without having to do power cycles or even factory resets.