Sky Sports UHD picture keeps stuttering

[Timefc]

I have done away with Stream after 5 days too slow 1 minute 10 secs behind on goals . It's like watching a movie on a train

[Super+Anthony]

Thank you for agreeing @Dazzasky shame that the folks at Sky don't seem to agree! It's a very cheap product and needs severe updating so that it works correctly for streaming. They need to admit it otherwise it won't survive. Constant black screen issue still also on the UHD latency channel!!!

[DavefromtheNE]

This reminds me a little of a computer system that was installed at a company I worked for. The system looked like a Ferrari but performed like a Reliant Robin. In other words it doesn't matter what a product promises it will do or looks like on paper - its what it actually does and whether it meets the expectations generated by the supplier. From what I have seen the answer here is a resounding NO for Sky Sports UHD. Can't think that I will stay with Sky at the end of my contract.  I have already been approached by Virgin and I was with them for a number of years and they delivered what they promised but they have limited UHD!

[Voony]

UHD on Sky sports its terrible through the Puck. Amazon, Netflix Apple, Disney put you to shame. Come on Techies sort it out.

[Sparky21]

Having the same issues. Hoping sky sort this out soon. 

[Shall24]

Sky sports ME UHD unwatchable for most of today again and when the picture was working the sound wasn't.  Does sky even care that they have launched a not fit for purpose service. 

[GrandJames]

Funny thing is. I went on holiday in the uk for 4 days and took the sky puck. Had the nerve to send a threatening letter saying they'll charge me if I continue. Yet the can't even provide a service they charge for. Can't even sort out basic issues but quick to respond to something when they can get more money out of you. 

[Timefc]

They don't care

[Super+Anthony]

@Shall24 @Timefc @GrandJames the answer is at present it seems that they don't and they just keep blaming the customers set up and that they can't appear to admit that it's the sole responsibility of Sky to fix an inadequate puck 

Please please please Sky / Comcast give us an early Christmas present. Fix the puck and make it fit for purpose

[Floydianslip]

After the terrible problems on Sky Sports 4K football yesterday I watched the Arsenal v Wolves last night on TNT Sports Ultimate and it was flawless. How can TNT provide 4K football in HDR yet Sky have nothing but problems?

This is a Sky issue and Sky need to own it. I'm not looking forward to today's football on Sky Sports given all the issues and given they are charging customers £30 a month is disgraceful.

[Dazzasky]

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@Floydianslip wrote:

After the terrible problems on Sky Sports 4K football yesterday I watched the Arsenal v Wolves last night on TNT Sports Ultimate and it was flawless. How can TNT provide 4K football in HDR yet Sky have nothing but problems?

This is a Sky issue and Sky need to own it. I'm not looking forward to today's football on Sky Sports given all the issues and given they are charging customers £30 a month is disgraceful.

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I certainly wouldn't pay that much for a service that is being delivered. 

[HiVI]

I have had the stuttering and fast forwarding issue with sky sports UHD since the start. I had a had wired 1 gig connection. It's a disgrace really. Sky must know 

[Jonnow123]

Hi watching via the sky glass puck in one of the rooms, whenever we watch live sky sports UHD we end up with a stuttering picture which becomes unwatchable. We have 900mbps internet, with the router next to the TV and puck. TV is UHD compliant and works perfect with UHD on anything that's not live. Does anyone have any advice?

[paulg78]

I wouldn't think it was your internet connection at fault ,  When I experience this, I've always restart my puck or Sky Glass 

This always resolves the matter for me.

I can only put it down to the cache being full in the puck or Sky Glass and a restart clears this

[Bwcibobach]

I've phoned a couple of times about this and the first time I was told I could have a replacement Puck as that was the issue and the last time I was told it was due to latency and Gigaclear was to blame (I'm on Ultrafast 500 with them and everything else works just fine). When I asked for more details, the 'latency' was two, one second blips of 90 and 1000 over the course of 6 months, which didn't explain the consistent freezing/juddery picture on Sky Sports. Advisor ended up saying that 'the modern world' was to blame. I had no problems with Sky Q and I honestly feel like I'm beta testing Sky Stream since I signed up for it. Looking forward to a solution.