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Discussion topic: Sky Puck YouTube keeps pausing

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This message was authored by Griff2024 This message was authored by: Griff2024

Sky Puck YouTube keeps pausing

The YouTube app keeps pausing on my Sky Puck. I have switched off and un plugged for 20 minutes, no good. Restarted the device, no good. Refreshed the apps, no good. Finally completed the very tedious factory reset, and again no good. Anyone else having the same issue?


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Sky Puck YouTube keeps pausing

Posted by a Sky employee

We are still looking to help you @Jporch316 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert

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This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Puck YouTube keeps pausing

Posted by a Superuser, not a Sky employee. Find out more

@Griff2024 wrote:

The YouTube app keeps pausing on my Sky Puck. I have switched off and un plugged for 20 minutes, no good. Restarted the device, no good. Refreshed the apps, no good. Finally completed the very tedious factory reset, and again no good. Anyone else having the same issue?


I have escalated your post to the online sky community support team ... please keep checking for an invitation to start the support 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Sky Puck YouTube keeps pausing

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Griff2024 an invite to chat.

This message was authored by Ashscriv This message was authored by: Ashscriv

Re: Sky Puck YouTube keeps pausing

This is happening to me on both of my 2 pucks

 

 Not a connection issue as my download speeds are 500mb and works fine on other devices.


Seems to be since the 1.3 OS upgrade

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Puck YouTube keeps pausing

Posted by a Superuser, not a Sky employee. Find out more

@Ashscriv wrote:

This is happening to me on both of my 2 pucks

 

 Not a connection issue as my download speeds are 500mb and works fine on other devices.


Seems to be since the 1.3 OS upgrade


I have escalated your post to the sky online support team please check for an invitation to chat 

——————————————————————————
43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Addie15 This message was authored by: Addie15

Re: Sky Puck YouTube keeps pausing

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Griff2024.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Sky Puck YouTube keeps pausing

Posted by a Sky employee

We are still looking to help you @Jporch316 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Puck YouTube keeps pausing

Posted by a Superuser, not a Sky employee. Find out more

@Lisa-P1987 wrote:

We are still looking to help you @Jporch316. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks


I don't require help ..   it's the poster in the escalations @Griff2024 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
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