Sky Puck YouTube keeps pausing

[Griff2024]

The YouTube app keeps pausing on my Sky Puck. I have switched off and un plugged for 20 minutes, no good. Restarted the device, no good. Refreshed the apps, no good. Finally completed the very tedious factory reset, and again no good. Anyone else having the same issue?

[Jporch316]

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@Griff2024 wrote:

The YouTube app keeps pausing on my Sky Puck. I have switched off and un plugged for 20 minutes, no good. Restarted the device, no good. Refreshed the apps, no good. Finally completed the very tedious factory reset, and again no good. Anyone else having the same issue?

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I have escalated your post to the online sky community support team ... please keep checking for an invitation to start the support 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Griff2024 an invite to chat.

[Ashscriv]

This is happening to me on both of my 2 pucks

 Not a connection issue as my download speeds are 500mb and works fine on other devices.

Seems to be since the 1.3 OS upgrade

[Jporch316]

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@Ashscriv wrote:

This is happening to me on both of my 2 pucks

 Not a connection issue as my download speeds are 500mb and works fine on other devices.

Seems to be since the 1.3 OS upgrade

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I have escalated your post to the sky online support team please check for an invitation to chat 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Griff2024.

[Lisa-P1987 · Accepted solution]

We are still looking to help you @Jporch316 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Jporch316]

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@Lisa-P1987 wrote:

We are still looking to help you @Jporch316. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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I don't require help ..   it's the poster in the escalations @Griff2024