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Discussion topic: Sky puck not working

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This message was authored by RBrown82 This message was authored by: RBrown82

Sky puck not working

My sky puck has just stopped working. I have tried all of the suggestions but it seems there is no power. 

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This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Sky puck not working


@RBrown82 wrote:

My sky puck has just stopped working. I have tried all of the suggestions but it seems there is no power. 


If you've tried all the suggestions then you'll need to ring Sky to get it replaced. 

This message was authored by lettice This message was authored by: lettice

Re: Sky puck not working

Posted by a Superuser, not a Sky employee. Find out more

Have you tried the recovery procedure, as detailed  on step 4 of this Sky Stream help article?

You may need to give it a couple of goes.

 

https://www.sky.com/help/articles/power-issue-help-sky-glass-sky-stream-puck?irct=help-service-check...

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Sky Community Superuser
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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