Sky Puck First Startup issue

[Bobsaget]

Just ordered my sky puck, unboxed it, connected to broadband. The white light is now flashing constantly and the sky logo is on screen and nothing seems to be happening. I have performed the factory reset and switched from a wireless connected to a wired connection and still the box is stuck in this phase. Any ideas?

[MarkGoldsmith]

@Bobsaget have you tried unplugging the puck for a couple of minutes as well, just to allow it to completely power down, before starting up again?

[Bobsaget]

Yes, the puck has been powered off for several hours before reattempting. Followed the guides online for resetting, have now contacted Sky for a replacement so issue is as solved as it can be for now until replacement arrives.

[MarkGoldsmith]

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@Bobsaget wrote:

Yes, the puck has been powered off for several hours before reattempting. Followed the guides online for resetting, have now contacted Sky for a replacement so issue is as solved as it can be for now until replacement arrives.

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I was going to ask if you needed this escalated to the Sky Messaging Team, but sounds like you got through to Sky to get the replacement puck ordered.