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This discussion topic has been answered Discussion topic: Sky Puc not showing live TV or loading apps properly

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This message was authored by: Col361

Sky Puc not showing live TV or loading apps properly

Sky Puc not showing live TV or loading apps properly (I.e disney+ & prime not showing thumbnails, disney will not play films or shows). It start approximately 2 weeks ago when SKY PUC would not boot, it would show the sky log and then reboot again without loading. I reset the sky puc and it loaded but no luve tv and none of the apps would load (iplayer, prime, itvx, ...) Eventually after several reboots some of the apps have come back but still no live TV or disney+.

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This message was authored by: Col361 Answer

Re: Sky Puc not showing live TV or loading apps properly

Fixed this now. 

 

Reran the recovery procedure in the My Sky app.

 

 

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This message was authored by: Jporch316

Re: Sky Puc not showing live TV or loading apps properly

Posted by a Superuser, not a Sky employee. Find out more

@Col361 wrote:
Sky Puc not showing live TV or loading apps properly (I.e disney+ & prime not showing thumbnails, disney will not play films or shows). It start approximately 2 weeks ago when SKY PUC would not boot, it would show the sky log and then reboot again without loading. I reset the sky puc and it loaded but no luve tv and none of the apps would load (iplayer, prime, itvx, ...) Eventually after several reboots some of the apps have come back but still no live TV or disney+.

Have you tried pulling the plug for a few minutes ? This can sometimes clear software glitches 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
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This message was authored by: Col361

Re: Sky Puc not showing live TV or loading apps properly

I have reboot the puc but not a full re-power cycle. I will try today. Further detail: the sky app has stopped working. When I try to play something on sky it says or words to the effect of "the service is unavailable"
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Re: Sky Puc not showing live TV or loading apps properly

I'm still getting this problem.

 

I've refreshing the apps several time, rebooting via the system menu.  I've dis connected the power and left unit for several minutes; still not joy.

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This message was authored by: Col361

Re: Sky Puc not showing live TV or loading apps properly

Furthermore getting the following errors when try to play sky programmes "Sorry, there are currently no programmes of this type available."

This message was authored by: Jporch316

Re: Sky Puc not showing live TV or loading apps properly

Posted by a Superuser, not a Sky employee. Find out more

@Col361 

I have escalated your post to the online sky community support team ..... lookout for an invitation to chat over the next few days 

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
This message was authored by: Jporch316

Re: Sky Puc not showing live TV or loading apps properly

Posted by a Superuser, not a Sky employee. Find out more

Do you have internet on other devices ? Can you confirm your internet is working ...... have you tried pulling the plug on your router for a few minutes ?

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43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
This message was authored by: Mr+Flibbles+86

Re: Sky Puc not showing live TV or loading apps properly

Thanks for escalating this. We’ve sent an invite to chat.

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This message was authored by: Col361 Answer

Re: Sky Puc not showing live TV or loading apps properly

Fixed this now. 

 

Reran the recovery procedure in the My Sky app.

 

 

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