This discussion topic has been answered Discussion topic: Sky Puc not showing live TV or loading apps properly
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Message posted on 04 Oct 2024 06:15 PM
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Message posted on 09 Oct 2024 06:55 PM
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Fixed this now.
Reran the recovery procedure in the My Sky app.
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Message posted on 05 Oct 2024 09:24 AM
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Re: Sky Puc not showing live TV or loading apps properly
@Col361 wrote:
Sky Puc not showing live TV or loading apps properly (I.e disney+ & prime not showing thumbnails, disney will not play films or shows). It start approximately 2 weeks ago when SKY PUC would not boot, it would show the sky log and then reboot again without loading. I reset the sky puc and it loaded but no luve tv and none of the apps would load (iplayer, prime, itvx, ...) Eventually after several reboots some of the apps have come back but still no live TV or disney+.
Have you tried pulling the plug for a few minutes ? This can sometimes clear software glitches
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 08 Oct 2024 12:14 PM
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Re: Sky Puc not showing live TV or loading apps properly
Message posted on 08 Oct 2024 10:00 PM
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Re: Sky Puc not showing live TV or loading apps properly
I'm still getting this problem.
I've refreshing the apps several time, rebooting via the system menu. I've dis connected the power and left unit for several minutes; still not joy.
Message posted on 08 Oct 2024 10:02 PM
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Re: Sky Puc not showing live TV or loading apps properly
Furthermore getting the following errors when try to play sky programmes "Sorry, there are currently no programmes of this type available."
Message posted on 08 Oct 2024 10:17 PM
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Re: Sky Puc not showing live TV or loading apps properly
I have escalated your post to the online sky community support team ..... lookout for an invitation to chat over the next few days
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 08 Oct 2024 10:18 PM
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Re: Sky Puc not showing live TV or loading apps properly
Do you have internet on other devices ? Can you confirm your internet is working ...... have you tried pulling the plug on your router for a few minutes ?
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Message posted on 09 Oct 2024 08:23 AM
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Re: Sky Puc not showing live TV or loading apps properly
Thanks for escalating this. We’ve sent an invite to chat.
Message posted on 09 Oct 2024 06:55 PM
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Fixed this now.
Reran the recovery procedure in the My Sky app.
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