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Discussion topic: is there an issue with whole home pucks? my sky glass is working fine

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Avatar for uh031
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This message was authored by: uh031

Message posted on ‎09 Oct 2024 08:42 PM

is there an issue with whole home pucks? my sky glass is working fine

today i swapped broadband provider ,setup my glass all good there but my 2 upstairs pucks have a tecnical issue message

is it something im doing ?

 

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎09 Oct 2024 09:10 PM

Re: is there an issue with whole home pucks? my sky glass is working fine

Posted by a Superuser, not a Sky employee. Find out more

@uh031 

 

Have you reset your network connect and connected them to your new WiFi SSID (network name).

 

https://www.sky.com/help/articles/sky-glass-no-wifi-connection-osm

 

MikeAlanR

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55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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