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Discussion topic: Sky Glass Puck connectivity

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This message was authored by: Scottie4

Message posted on ‎31 Jul 2025 09:52 PM

Sky Glass Puck connectivity

Our Sky Glass puck is not reconnecting automatically with the master TV after a power cut. Asking to link the account. When I go the the Sky activate web page to put in the code number it says the web page is restricted and I can't get in to enter the six-digit code on the TV screen . How can this be resolved?

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Superuser
This message was authored by: GD1

Message posted on ‎31 Jul 2025 10:14 PM

Re: Sky Glass Puck connectivity

Posted by a Superuser, not a Sky employee. Find out more

@Scottie4  You mean you have a Stream puck? Sky Glass is the TV, Sky Stream is the puck.

 

Are you logging in with the correct Sky ID, also are you logging into your Sky account before trying the link?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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