Skipping ads jumps ahead to the next scene

[stony1220]

I was watching True Detective S1 E1 and twice ads appeared in the middle of scenes, so I skipped them. But when the show starts again it's jumped ahead to the next scene and I can't rewind to watch what it skipped over because the ads start again. Has anyone else encountered this and if so, how did you fix it? I've tried the obvious like restarting and power cycling my puck

[Jporch316 · Accepted solution]

Hi @stony1220 

if it's only happening on this show best to report it to viewerR@sky.uk 

they can deal with incorrect metadata on an show 

[billx]

Hi, yes in the early days of stream and add skipping, it could be tempermental and do things as you describe.

However, sky seems to have sorted it out.

You do need a good broadband speed to the puck, for it to work, else it seems to loose it's position and give issues as you describe.

Netflix, via the puck, has a speed test, try this to ensure your ethernet/wi-fi connection is ok.

[stony1220]

Thanks. I got in touch with support and it seems to be an issue the specific show/episode's ads so they're investigating

[stony1220]

I've now received a text from Sky saying "we are not aware of any issue with the episode of true detective". I guess that's that...

[TSMandez]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141