Puck Streaming issue

[Amywhite02]

We are having Streaming issues when using the Puck. Netflix, itvx and disney plus all crashing or no sound but work fine when Streaming on smart TV.

[J_ham]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141