2

This discussion topic has been answered Discussion topic: Set up puck wrong need help

Reply
Answered - Go to Answer
Avatar for GAIL.MOULTON65
Level 2 icon
What's this?
This message was authored by: GAIL.MOULTON65

Message posted on ‎04 Oct 2025 01:55 PM

Set up puck wrong need help

When I first set the puck on my tv up it went on PC hdmi but its wrong I think it should be on tv 

 

Report post
Post 1 of 3
62 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Confetti Ring
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316 Answer

Message posted on ‎04 Oct 2025 02:17 PM

Re: Set up puck wrong need help

Posted by a Superuser, not a Sky employee. Find out more
@GAIL.MOULTON65 wrote:

When I first set the puck on my tv up it went on PC hdmi but its wrong I think it should be on tv 

 

Can you edit the names of the hdmi channels on your tv?

 

or simply swap the hdmi cable to a different port on the tv ?

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.

View this Answer within the discussion

Report post
Post 2 of 3
51 Views
Reply

Did this answer not help you?
Reply

All Replies

Confetti Ring
Avatar for Jporch316
Level 14 icon
What's this?
Superuser
This message was authored by: Jporch316 Answer

Message posted on ‎04 Oct 2025 02:17 PM

Re: Set up puck wrong need help

Posted by a Superuser, not a Sky employee. Find out more
@GAIL.MOULTON65 wrote:

When I first set the puck on my tv up it went on PC hdmi but its wrong I think it should be on tv 

 

Can you edit the names of the hdmi channels on your tv?

 

or simply swap the hdmi cable to a different port on the tv ?

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.
Report post
Post 2 of 3
52 Views
Reply

Did this answer not help you?
Confetti Ring
Avatar for GD1
Level 16 icon
What's this?
Superuser
This message was authored by: GD1

Message posted on ‎04 Oct 2025 02:18 PM

Re: Set up puck wrong need help

Posted by a Superuser, not a Sky employee. Find out more
@GAIL.MOULTON65 wrote:

When I first set the puck on my tv up it went on PC hdmi but its wrong I think it should be on tv 

 

It doesn't make any difference, however if it's an issue why don't you swap the hdmin cable to the correct input?

 

Other than that it's not a Stream issue as such.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Report post
Post 3 of 3
50 Views
Reply
Reply
Answered - Go to Answer