STV playlist wont play

[Annette48]

Ive been streaming stvplayer for months without any issues but 2 nights ago for some strange reason it has stopped playing things from my playlist.  It comes up with an error message saying ' oops it looks like something has gone wrong.'  STV Error:R-1 the gives 2 options * GO BACK or *EXIT

I have switched off at wall several times for 30seconds or more, updated apps etc but to no avail.

My STV player will not play it either.

Thanks to anyone that shed light on this.

Annette

[Jporch316]

Hi @Annette48 

@would you like me to escalate your post to the online sky community support team ?

[Annette48]

Yes please, thank you

[Jporch316]

Hi @Annette48 

I have escalated your post to the online sky community support team .... please lookout for an invitation to chat with them on her 

see link below for details on how escalations work 

Sky escalations

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Stevie0678]

I am having the same issue.  What is best way to resolve this?

[SheilaRitchie]

Me too. I've deleted the App and reinstalled it, but it won't resolve

[JazTheTim]

Same issue. 

[Annette48 · Accepted solution]

Contact STV/ITV it's the only way to resolve it

[Annette48]

Contact STV/ITV, it's the best & only way to resolve it

[Annette48]

Contact STV/ITV as it's the only way to get it resolved

[Annette48]

Contact STV to get it resolved