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Message posted on ‎08 Jan 2025 01:55 PM

SKY Stream remote volume Up button now starts search

Every time I try and put my volume up the volume key opens the search option

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Avatar for lettice
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This message was authored by: lettice Answer

Message posted on ‎08 Jan 2025 02:08 PM

Re: SKY Stream remote volume Up button now starts search

Posted by a Superuser, not a Sky employee. Find out more

Would suggest first trying a repairing of your remote:

On your Sky remote:

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. Wait until you see the 'Your remote is now connected' message and select Continue

 

More details here;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remo...

 

If a repairing after a few attempts does not solve your issue, you can order a replacement remote online on the later pages on that link above

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read

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Avatar for mikealanr
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This message was authored by: mikealanr

Message posted on ‎08 Jan 2025 02:06 PM

Re: SKY Stream remote volume Up button now starts search

Posted by a Superuser, not a Sky employee. Find out more

Hi @loui11 

 

Try the following:

 

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. Wait until you see the 'Your remote is now connected' message and select Continue.

If that doesn't work you will need to request a new remote as per the info here: https://www.sky.com/help/articles/remote-control-help-sky-glass-wrong-menu

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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Avatar for lettice
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Superuser
This message was authored by: lettice Answer

Message posted on ‎08 Jan 2025 02:08 PM

Re: SKY Stream remote volume Up button now starts search

Posted by a Superuser, not a Sky employee. Find out more

Would suggest first trying a repairing of your remote:

On your Sky remote:

  1. Press and hold 7 and 9 together for 3 seconds.
  2. Press and hold 1 and 3 together for 3 seconds.
  3. Wait until you see the 'Your remote is now connected' message and select Continue

 

More details here;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remo...

 

If a repairing after a few attempts does not solve your issue, you can order a replacement remote online on the later pages on that link above

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks via wifi (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Smart Home - Bundle Smart Home plan +
My good journey to Sky Stream from Sky Q. Click here to read
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Avatar for loui11
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This message was authored by: loui11

Message posted on ‎08 Jan 2025 02:10 PM

Re: SKY Stream remote volume Up button now starts search

Thanks. I have tried this and have contacted sky.

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