SKY Stream remote volume Up button now starts search

[loui11]

Every time I try and put my volume up the volume key opens the search option

[mikealanr]

Hi @loui11 

Try the following:

1. Press and hold 7 and 9 together for 3 seconds.
2. Press and hold 1 and 3 together for 3 seconds.
3. Wait until you see the 'Your remote is now connected' message and select Continue.

If that doesn't work you will need to request a new remote as per the info here: https://www.sky.com/help/articles/remote-control-help-sky-glass-wrong-menu

MikeAlanR

[lettice · Accepted solution]

Would suggest first trying a repairing of your remote:

On your Sky remote:

1. Press and hold 7 and 9 together for 3 seconds.
2. Press and hold 1 and 3 together for 3 seconds.
3. Wait until you see the 'Your remote is now connected' message and select Continue

More details here;

https://www.sky.com/help/home/sky-tv/sky-tv-stream/fixing-a-problem-sky-stream/fixing-sky-glass-remo...

If a repairing after a few attempts does not solve your issue, you can order a replacement remote online on the later pages on that link above

[loui11]

Thanks. I have tried this and have contacted sky.