SKY PUCK JUMPING BACK TO LIVE TV AFTER WATCH FROM START!!!

[Sdd12326]

REALLY UNHAPPY SKY , EVERYTIME I WATCH FROM START ON MY SKY PUCK IT EITHER JUMPS BACK TO A PART OF THE EPISODE IVE WATCHED THEN EVENTUALLY GOES TO LIVE TV NOT LETTING ME WATCH THE SHOW I WATCHED FROM START OR JUST JUMPS BACK TO LIVE TV. NOT GOOD SKY I AM PAYING FOR THIS SERVICE PLEASE FIX . FIRST TIME CUSTOMER MAYBE NOT LONG TIME IF ISSUE NOT RESOLVED. I HAVE RESET PUCK ETC THIS DOES NOT WORK!

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Sdd12326 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Sdd12326]

I couldnt see any message on the private chat!!!

[Tom-W19]

Hi @Sdd12326 

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147