17 Dec 2024 06:15 PM
REALLY UNHAPPY SKY , EVERYTIME I WATCH FROM START ON MY SKY PUCK IT EITHER JUMPS BACK TO A PART OF THE EPISODE IVE WATCHED THEN EVENTUALLY GOES TO LIVE TV NOT LETTING ME WATCH THE SHOW I WATCHED FROM START OR JUST JUMPS BACK TO LIVE TV. NOT GOOD SKY I AM PAYING FOR THIS SERVICE PLEASE FIX . FIRST TIME CUSTOMER MAYBE NOT LONG TIME IF ISSUE NOT RESOLVED. I HAVE RESET PUCK ETC THIS DOES NOT WORK!
19 Dec 2024 11:35 AM
Posted by a Sky employeeHi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
21 Dec 2024 05:31 PM
Posted by a Sky employeeHi @Sdd12326
A private chat was started but there was no response within 48 hours so it has automatically closed.
If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.
21 Dec 2024 07:29 PM
I couldnt see any message on the private chat!!!
22 Dec 2024 03:10 PM
Posted by a Sky employeeHi @Sdd12326
Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147