SKY PUCK JUMPING BACK TO LIVE TV AFTER WATCH FROM START!!!

[Sdd12326]

REALLY UNHAPPY SKY , EVERYTIME I WATCH FROM START ON MY SKY PUCK IT EITHER JUMPS BACK TO A PART OF THE EPISODE IVE WATCHED THEN EVENTUALLY GOES TO LIVE TV NOT LETTING ME WATCH THE SHOW I WATCHED FROM START OR JUST JUMPS BACK TO LIVE TV. NOT GOOD SKY I AM PAYING FOR THIS SERVICE PLEASE FIX . FIRST TIME CUSTOMER MAYBE NOT LONG TIME IF ISSUE NOT RESOLVED. I HAVE RESET PUCK ETC THIS DOES NOT WORK!

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147